Runnerinn Reviews

Overall good purchase, strangely though once completed the website switched from Swedish to Spanish. Delivery a bit lengthy taking a over a week but my shoes arrived at the estimated date.

After reading the negative reviews I almost cancelled my order but in the end, decided against cancelling.
Very happy to have received my order after 7 days. Absolutely no issues with delivery or the product.

I have placed my order (Order number: 20212711) already at the end of November 2019.
The package was never delivered to me, nor did I receive a refund.
I don’t know what was the problem in the delivery, but I am certainly not the one to be blamed for.
The address I supplied was accurate. Runnerinn’s response was that they will start process the refund only after the item is returned.
The company refuses to understand that it is not I who initiated the return of the item!
The situation now is that Runnerinn don’t take any responsibility: They refuse my logical suggestion to send a new pair, but they also do not process a refund (I can only guess that if they eventually make the refund they will deduct high international shipping costs – which is really unfair).

Great service overall! Fast proccessing and shipping. Recommended

Very quick with delivery and efficient as well

I ordered an items 3 weeks ago. Money was taken out of my account and i was given confirmation that my iteam was purchased. After not hearing anything about my order for a while i sent email to the customer service team, i was then told my item would be delivered on the 15/1/21 but of course it didn't arrive. I emailed the customer service team again and was then told that there was no order under this email and that i needed to contact my bank. DO NOT BUY FROM THIS WEBSITE!!! UNPROFESSIONAL AND IT'S A SCAM. No apology given at all and no one was trying to fix my order and tell me where it was. I was ignored multiple times.

I was bit concerned when read reviews aftwer ordering sneakers.
Service was brilliant, order arrived as stated.
Thumbs up.

Order 20423645
The status has been saying shipped for weeks, but no package. I wish I had read the Trust Pilot reviews before placing my order. Very poor service.

Terrible customer experience.
I ordered a running shoes and it has been three weeks that tracking information has not yet changed. When you contact them, they blame every thing on custom and Covid. I would never buy any thing from them.

Dreadful/non-existent customer service. I wouldn’t recommend buying from this company. I placed an order on 26th Nov (order number 20120010) and not only have they still not arrived, every time I log on to check, the delivery date gets pushed back. It's now saying 31st Dec and this was meant as a Christmas present - over 1 month is a ridiculous amount of time to wait. I think the whole thing could be a scam because they don’t send out confirmations or notifications and when I finally got through to customer service someone answered and kept saying "hello? hello? I can't hear you" and hanging up! AVOID AT ALL COSTS.

Please, please avoid this company. Absolutely horrendous 'customer service'. I placed an order 2 weeks ago and hadn't received any kind of shipping notification, so I messaged them and was told there was a delay in receiving the stock but it should go out on the 4th Dec. I asked for an update today and was told it's been delayed by another week. I've asked for confirmation that the order will eventually be available, because if there's a chance it won't, I'll cancel. However, they've now stopped responding to my messages. I wish I'd done my research on this company first, would never have placed with them if I realised how poor the service was.
Update 6.12.2020 firm have been in touch via trust pilot to ask for my order number (it's 19919921). However, they've ignored my last 5 messages via Instagram, so not really sure why I need to provide the details here as well? Is it to give the impression that you care about your customers, because my 5 unread messages would kind of contradict that....

Great page for to buy clothes.And fast shipping.